Terms & Conditions of sale

Operation of the Website and Contact Details

The website is operated by Huddersfield Giants based at The John Smith's Stadium, Stadium Way, Huddersfield, HD1 6PG. If the customer has any questions about these terms and conditions please contact us via email on: retail@giantsrl.com or call 01484 484126

Ownership of Rights and Use

All of the information, data, links, website design, logos, graphics, text, and the arrangement and selection thereof, are the sole property of The Huddersfield Giants. All rights are reserved. Any use of the website or its contents, including the copying or storing in whole or in part, other than for the customer's personal non-commercial use is prohibited without our express written permission.

Changes to these Terms and Conditions and the Website

We reserve the right to amend these terms and conditions at any time and the customer should therefore review them as often as possible. We may update this page and make changes to the material on the website and to the goods and prices described in it at any time without notice and the customer is bound by any such modifications or revisions.

The Use of this website

Your access to and use of this site is subject to the following terms and conditions and all applicable laws. By accessing and using this site, you will be deemed to agree to the following terms and conditions.

All the information and material provided on this web site is solely for illustrative purposes. It is not intended to and does not create any business, contractual or employment relationship with Us

All the information, contents, text, images, including but not limited to source code, photography and buttons is the property of Stadium Superstore and may not be copied,reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent.

All trademarks used or referred to in this site are the property of their respective owners.
The information on this site is provided free of charge and for informational purposes only. It does not create a business, employment or professional services relationship between you and Stadium Superstore. Information and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed by any visitor to the site or anyone who may be informed of any of its contents. If you wish to make any use of material on our site other than that set out above, please address your request to retail@giantsrl.com or call 01484 484126.

Links on this site may lead to services or sites not operated by us. No judgement or warranty is made with respect to such other services or sites and we take no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service.

You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site, nor should you establish a link to any part of our site other than the home/holding page. We reserve the right to withdraw linking permission without notice.

This site is provided "as is" and Stadium Superstore expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose.

Privacy and Security

With the information the customer supplies, we use our customers' names, addresses and payment details for the purpose of completing transactions. Our secure payment system is powered by Sage Pay, which ensures that customers' card and personal details are encrypted before they are sent across the internet. This means that unauthorised parties cannot see them.

Pricing and Availability

All prices are inclusive of VAT, but exclusive of delivery and packaging costs, unless otherwise stated. There will be an additional charge for delivery. Orders are subject to availability. If the goods are unavailable, the customer will be notified by email and we will substitute it for something very similar. If we feel it is necessary, we will contact you by phone to discuss the options. Price and availability is subject to change without notice.

Delivery of Goods

We will deliver the goods ordered by the customer to the delivery address supplied by the customer. At the time the order is made, availability permitting, all orders paid for by credit card or debit card will be delivered within 3 to 5 working days, unless next day delivery has been selected. Next day delivery can only be guaranteed if the order is placed before 12 noon on the date of the order. We are entitled to deliver in part. Despatch and delivery times refer to working days Monday to Friday and exclude bank holidays and national holidays. Delivery dates are given as an indication only but cannot be guaranteed. In the unlikely event of delayed delivery whether caused by our negligence or not, we do not accept any liability.

We cannot accept any responsibility if the items supplied are damaged beyond delivery - when the goods ordered have been left at the location specified by the customer.

If nobody is available at the delivery address to accept the goods, no liability can be accepted. In this situation, the order may have to be returned to us, but we will be unable to refund the delivery cost the customer has paid. If delivery costs are paid for a second time, we will be able to re-send the order.

Return of Goods, Refunds and Exchanges

If the goods delivered are not what you ordered, or are of incorrect quantity, or are damaged or defective, the customer can notify us, preferably by email, within 48 hours of delivery of the order. We then ask the customer to complete the customer returns form (on the back of the despatch note) and return any damaged or extra items to us using the return address label provided. We request that the post office date stamps the certificate of posting.

We cannot be responsible for goods lost in transit to us if you do not have a certificate of posting. On receipt, at the customer's option, either a full refund or exchange will be given. All reasonable postage costs will be refunded.

If we are not notified of any damage within 48 hours, it will be deemed that the customer is satisfied with the goods delivered. After this 48 hour period, no refund or exchange can be offered based on a claim for damaged goods.

If the customer wants an exchange or refund, we will provide this, as long as the goods are received within 15 days from the date of its original receipt by the customer. Returned products must be received by us in the original packaging and in good condition. Please note that personalised items can only be returned if the goods are faulty. Postage costs on all returned items is the sole responsibility of the customer.

Postage costs on returned items is the sole responsibility of the customer.

Please return all goods to:
Stadium Superstore,
Huddersfield Giants,
The John Smith's Stadium,
Leeds Road,
Huddersfield, HD1 6PG

This does not affect your statutory rights. The customer bears the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods.

 

 

Copyright Huddersfield Giants. All Rights reserved. Registered Office: The John Smith's Stadium, Stadium Way, HUDDERSFIELD, HD1 6PG.
Reg No: 1810029 Registered in England. Site managed by www.fluidcm.co.uk